Grab your seat on
our rocketship
Rebound’s growth is blasting into orbit, which means we are looking for bright and dedicated team members.
Our primary mission is to help public safety workers – and their families – get expedited top-notch medical care, which means compassion should be one of your core attributes.
If you’re ready to launch your career with Rebound, contact us today!
"It feels like a family, and I wouldn't have it any other way"
Our Mission
To deliver access to expedited, high-quality healthcare one person to one person, heart to heart
Our Purpose
We establish trustworthy, transparent and mutually beneficial partnerships for all stakeholders.
Together, we serve and protect our customers and their families, and we lead them through the complexities of traditional healthcare to help them heal when injured, get back to work quickly and live healthy and happy lives.
Our Values
PEOPLE-CENTERED
COLLABORATIVE
UNAFRAID
RESPONSIVE
& TIMELY
AUTHENTIC
& REAL
EMPATHETIC
RELIABLE & TRUSTWORTHY
Employee Benefits
- Generous PTO policy
- Health, Dental and Vision Insurance
- Dependent Care FSA
- Flexible and/or remote work options
- Employee Recognition Program
- Competitive pay
- Employee Bonus Program for those eligible
Employee Benefits
- Generous PTO policy
- Health, Dental and Vision Insurance
- Dependent Care FSA
- Flexible and/or remote work options
- Employee Recognition program
- Competitive pay
- Employee Bonus Program for those eligible
Current Openings
Lead Member Instructor
The mission of the Member Education Department is to give our clients a clear understanding of when and how to access our services with the goal of driving consistently appropriate utilization.
This is a part time position.
Responsibilities include:
- Provide quality instruction in a professional and ethical manner.
- Educate clients so that they understand the purpose and need for Rebound.
- Educate clients as to the process of "How Rebound Works."
- Educate clients in other benefits of Rebound & Vitality.
- Maintain training calendar, utilizing adjust trainers as needed, while meeting expected timelines in client onboarding process.
- Develop and maintain Rebound Ambassador program
- Develop and maintain training educational materials
- Recruit, train and supervise adjust training staff
- Travel, as needed and when appropriate
DEADLINE FOR APPLICATIONS: Feb. 15, 2021
QUALIFICATIONS
- Impressive communication, presentation and interpersonal skills
- 3-5 years of proven experience as an instructor
- Excellent time management
- Organized
- Previous experience as a law enforcement officer or firefighter is preferred
- Post secondary degree preferred
- Proficient with Microsoft Office Suite applications, including Teams, Word, PowerPoint.
Advocate
2 full-time positions
Advocates are responsible for the care coordination of all Rebound members. This role involves day-to day communication with the members and delivering high- quality customer service. In this position, you will manage and coordinate care for member ancillary services, build and maintain relationships with Members, Providers and Administration and maintain these relationships.
We are filling two full-time Advocate positions.
Responsibilities include:
- Establish contacts with members after initial appointments
- Scheduling ancillary services with established benchmarks
- Maintain weekly contact with all active members to continually build relationships
- Maintain provider and administration relationships for optimal scheduling
- Activate appropriate parties effectively and efficiently in event of pain, provider, or scheduling concerns
- Be able to recognize when Peer Fitness and Peer Support needs to be activated and alert appropriate parties
- Communicate updates to departments and Insurance agencies as requested within established time frames
- Field incoming calls, and manage correspondence on behalf of executive
- Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques
- Work with Vice President of Clinical Services and Director of Advocates in establishing rapport via communications with client departments, insurance companies, etc. for quality control of authorization to conduct standard business
- Additional duties, projects, and errands as assignedLog and track communications; strong record keeping skills along with assisting in quality control of metric standards and reporting outcomes
- Taking detailed and accurate meeting minutes and also maintaining an organized filing system of paper and electronic documents
DEADLINE FOR APPLICATIONS: July 9, 2021
QUALIFICATIONS
- High School Diploma or equivalent required
- Background in healthcare administration preferred
- Minimum of 5+ years proven in workers' compensation and Healthcare Administration preferred
- Minimum of 5 years of customer service in healthcare or health & wellness related field preferred.
- Experience working with multiple client locations
KNOWLEDGE, SKILLS & ABILITIES
- Possess strong foundational knowledge of workers' compensation, knowledge of health insurance, HIPPA standards, and overview of standard business practices
- Very strong human relations and team-building skills
- Strong written, verbal and effective communication practices and application of analytical skills
- Ability to work effectively with personnel and client organizations, as well as internal and external department heads, members, and insurance companies
- Personable, adaptable, driven, and mindful of cost control to business' bottom line and overall purpose
- Highly organized and thrives working in a flexible, dynamic, and fast-paced environment
- Contributes to continuous improvement strategies and strong oversight of all general areas of business
- Adept at solving problems and conflicts, team-building, decision-making and troubleshooting
Navigator
The Navigator is primarily responsible for addressing the emergent needs of injured Rebound Members and assisting them with obtaining an expedited appointment with a Rebound-approved provider within 24-48 hours from the time of contact.
This role requires not only a high degree of orthopedic knowledge to accurately assess injuries over the phone but just as important is the ability of the Navigator to demonstrate a high degree of empathy, compassion, and an ability to develop relationships with members during a new Member intake.
The Navigator is required to consistently demonstrate a high degree of clinical competency and accuracy while assessing injuries and also demonstrate the same level of accuracy and completeness with their note-taking.
The Navigator is also responsible for learning and applying workers’ compensation processes as they apply to specific regions; individual departmental nuances; and the ability to think independently and creatively solve problems while engaged in the care of a Rebound Member.
The Navigator represents an integral role within the framework of our company and therefore must collaborate with other Rebound team members within and outside of the Navigator department, which may include the Advocate team, Provider Relations Network team, and other members of theLeadership Team.
Responsibilities include:
- Represent our core values to Members at all times, which include: trust, compassion, integrity, and empathy
- Develop relationships with Members that embody Rebound's ideal of "people first"
- Serve Members using all means at the Navigator's disposal to ensure they receive the best care through a Rebound-approved provider in an expedited manner
- Collaborate and communicate with all team members within the Navigator department, Advocates, Provider Network Specialists, and other Leadership staff
- Uphold and strive to further the standards of care already set by Rebound
- Be able to recognize when Peer Fitness and Peer Support needs to be activated and alert appropriate parties
- Communicate updates to departments and Insurance agencies as requested within established time frames
- Field incoming calls, and manage correspondence on behalf of executive
- Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques
- Communicate clearly and succinctly with Members to ensure a complete and accurate New Member Intake is obtained
- Communicate professionally in all forms - text, email, phone call - with Rebound stakeholders, Members, Providers, and provider offices
- Work responsibly and independently in a remote work environment
- Perform a New Member Intake with attention to detail and completeness
- Answer all Member questions regarding claim process, treatment options and scheduling completely and accurately
- Understand Rebound contractual obligations for each department, as well as the unique workers' compensation process by Member region, departmental reporting process, and the steps an injured worker must complete before securing an appointment
- Address Member requests for specific doctors, locations, and times for appointments when possible while remaining within Rebound's network of providers
- Quickly and accurately relay information to Providers to expedite scheduling of appointments. This includes understanding each market, each Provider's office, and their preferred communication method
- Communicate details of initial appointment - including the doctor's name, location, and time - to Member
- Ensure Member acknowledges appointment details by requesting a confirmation text and, when necessary, following up with a phone call
- Provide clinical expertise to members and Advocates when necessary through check-in concerns and pain notifications
- Complete all administrative tasks assigned by Director of Navigators, Director of Advocates, Director of Provider Network Specialists or other members of Rebound's Leadership
- Maintain professional credentialing and updated CEUs within the Navigator's chosen field (i.e., NATA/APTA), as applicable
- Work responsibly and independently in a remote office environment
- Maintain a work schedule of 40 hours per week, which may include weekends and holidays
DEADLINE FOR APPLICATIONS: July 9, 2021
QUALIFICATIONS
- Certified Athletic Trainer or Physical Therapist Required
- If applicable, must have a current/active license and be in good standing with governing board Education/Training in sports medicine, emergency medicine, paramedic/EMT, militarymedicine also acceptable for review
- Minimum of 5+ years working within a sports medicine setting/emergency medicine setting
- Experience working at the professional and/or collegiate level of athletics with a history ofcollaborating with team physicians, coaches, and other members of the sports medicine teampreferred
- Experience working as a paramedic/EMT or in military medicine also acceptable
CERTIFICATES, LICENSES, REGISTRATIONS
- First Aid, CPR and AED certifications preferred
- FMS or NASM (PES/CES), Certified Orthopedic Manual Therapist (COMT) preferred
TECHNOLOGY
- Must possess or have access to the internet
- Must possess working personal cell phone capable of handling mobile apps associated withjob requirements of a Navigator at Rebound
KNOWLEDGE, SKILLS & ABILITIES
- Strong sense of personal responsibility, accountability, and motivation with a team orientatedmindset
- Must possess superior interpersonal and customer service skills including the ability toconnect with others and display empathy while problem solving member's individual needs
- Strong written, verbal and effective communication practices and application of analytical skills
- Possess strong foundational knowledge of orthopedic injuries and the recovery process
- Highly organized and capable of working in a dynamic environment with flexible hours
- Ability to know when a member's case requires more assistance due to its complexity bothfrom a procedural standpoint and/or anatomical one and prompt necessary assistance
- Must embrace continuous improvement strategies as provider offices adapt to working withRebound
- Possess the ability to recall specific details with accuracy as they relate to where the injuredmember is calling from and what the region's Worker's Compensation reporting processrequires without prior notification
Executive Assistant
The Executive Assistant reports directly to the CEO/Founder and is responsible for performing a number of administrative duties. The ideal candidate is highly organized, self-motivated, professional and capable of a dynamic work flow that involves prioritizing tasks most effectively and efficiently. Ensures the highest quality standards that fall soundly within the Rebound mission statement.
This is a part time position; up to 20 hours per week
Responsibilities include:
- Provide comprehensive administrative support for CEO
- Maintain a busy professional calendar; efficiently update and communicate last minute schedule changes
- Scehedule and organize meetings, luncheons, and conference calls
- Coordinate travel arrangements; prepare trip logistics and maintain detailed itineraries
- Liaise with high-level clients on a daily basis, and maintain relationships
- Research as needed and requested by CEO
- Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
- Field incoming calls, and manage correspondence on behalf of executive
- Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques
- Plan, organize, and successfully execute events and activities
- Additional duties, projects, and errands as assigned
- Taking detailed and accurate meeting minutes and also maintaining an organized filing system of paper and electronic documents
DEADLINE FOR APPLICATIONS: July 2, 2021
QUALIFICATIONS
- High School Diploma or equivalent required
- Associate Degree Required
- 5-10 years of C-level executive support experience
- Passion for serving First Responders
- Advanced proficiency in Microsoft Office Suite, Zoom, MS Teams
- Superior communication skills, both verbal and written
- Excellent ability to handle confidential information with discretion and sensitivity
- Demonstrated ability to multi-task and prioritize in a fast-paced environment
- Strong time management and organizational skills
Explore Careers at Rebound
Navigator
Navigators are certified athletic trainers who triage injuries over our Rebound Hotline.
They are the first contact for our members and must strive to develop relationships that embody our ideal of “people first.”
This role requires a high degree of orthopedic knowledge to accurately assess injuries over the phone and, just as important, the ability to demonstrate empathy and compassion.
If you’re an excellent communicator who enjoys working independently, you could be our next Navigator. For inquiries, please submit a cover letter and resume via the button below.
Advocate
Advocates have experience in healthcare administration or medical information technology, and their primary responsibility is the care coordination of all Rebound members.
Empathy and organization are key attributes for this important company role, as Advocates lead day-to-day communication with our members. This role also keeps all stakeholders updated on members’ progress, requiring a high level of communication savvy.
If you’re skilled at detailed record keeping who enjoys helping people, our Advocate position might be right for you. Send a cover letter and resume via the button below.